Frequently Asked Questions

Here you will be able to find the answers to all the common questions asked by our visitors. Questions and their respective answers are added regularly to this section.


The questions stated here should cover any that you may have – but if you can’t find your answer here, please do not hesitate to contact us directly!



Q: How long, on average, does it take for you to ship out the mail?

A: Usually, depending on the number of orders, we aim to get the mail out and recipient-bound within 5 business days!


Q: How long will it take for the mail to arrive ?

A: We send the mail out via Canada Post, to any destination around the world. With our best efforts, you should receive the mail within 15 business days. For certain items/locations it may take up to 30 – 40 business days, but those cases are rare. It all comes down the service of Canada Post. If the appropriate shipping option is selected, tracking information may also be provided.


Q: Does my personal information get shared with anyone?

A: Any personal information we collect is NOT shared with any party, under any circumstances. Please check out our Privacy Policy for more information.


Q: Can I place an order for multiple products for multiple recipients within the same transaction?

A: Unfortunately at this time we cannot offer multiple-recipients-shipping within a single checkout. This is an option we will introduce in the near future for sure – but for now if you wish to send different mails to different recipients, you’ll be required to perform a unique transaction per recipient.


Q: How can I keep track of all the fun stuff you guys roll out for us?

A: You can subscribe to our updates via email! Or follow us on social media – or better yet just give us a shout directly! [Contact Us]


Q: Is there any way that the recipient can find out who the original sender is?

A: Not a chance! Unless you happen to send it to us, the good people at ROFL Mail, we guarantee that they will not find out who the prank mail is from.. Unless you, as the sender, ask us to include a personal message which would give away your identity.

(Note: This may not apply for recipients trained in the field – for example secret agents, marines, investigators, or other professions of the similar nature.. So be sure who you are joking with!)


Q: Your FAQ section is weak!! It did not answer my question(s) at all! What can I do to make you feel the wrath of my disappointment and frustration?

A: Contact us, oh mighty one. We respectfully apologize for any inconvenience this may have brought upon you, we respectfully apologize.



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